What is a Shared Services Center ( India SSC)?

Shared services centers (SSC) are a “shared but centralised” setup of resources in one location, which is used by geographically spread business units of the organisation across several business functions like Finance and Accounting, HR Management, IT services, etc. The SSC is an internal provider of services on a chargeable basis. India SSC is an SSC setup in India.

The Global Imperative

Global SSC is set up in a Globally accessible location with optimised global talent and teams for cost saving,  efficient processes and standardised technology for seamless global operations by globally spread business units of an organisation.

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India SSC

India – the best Global SSC Country.

Your search for Setting up a Shared Services Center (SSC) location ends here.  India is the most competitive global location for a Global SSC.

India a destination for Shared Service Center

India distinctively offers:

  1. The Optimised costs with High functional efficiency
  2. The rich talent pool availability across business functions

India has various Tire I and Tire II cities that are suitable for Global SSC.

Top Tire I cities in order are Bangalore, Pune, Hyderabad, Chennai, Delhi NCR (Gurgaon and Noida), Ahmedabad and Mumbai in order. 

Top Tire II options are good for many business cases including Trivandrum, Nagpur, Chandigarh, Jaipur, Coimbatore etc. 

Many of these locations are also Industrial Clusters in one of the other sectors such as Information Technology, Electronics, Automobile, Chemicals, Pharma, Textile etc.

Scope of Services

Our India SSC Setup Offering

Our services span across six stages to help you achieve success in establishing and making Global SSC operational thereby start serving your business units. Our experience in setting up SSCs since 2001 help us deliver this success.

Setup Step 1

Location Strategy

Search for right cluster and find a suitable location for SSC mapping the following aspects:

  1. Industry & Business
  2. SSC services
  3.  Infrastructure
Setup Step 2

SSC Blue Print

Prepare a Conceptual plan or Blueprint of the SC setup considering all important aspects:

  1. Talent & Teams
  2. Tech Infrastructure
  3. Process & Billing
Setup Step 3

Project Management

We implement the blueprint and execute the project on the ground across the deliverables:

  1. Entity and approvals
  2. Talent Search-selection
  3. Procure and integrate
Setup Step 4

Transition & Billing

Setup Charback mechanism with Stakeholders and manage process transition from BU to SSC:

  1. Charge Back Policy
  2. Transition of select processes
  3. Change management
Setup Step 5

Process Optimisation

Each process requires optimisation for a uniform delivery of service across business units.

  1. Technology Standardisation
  2. Process standardisation
  3. Process Stabilisation
Setup Step 6

SSC Governance

Global SSC servicing geographical business units will need a well-established Governance at SSC.

  1. Governance Organisation
  2. Metrics to report and track
  3. SSC compliance Governance

Benefits of Using Shared Services

There are several advantages of a Shared Service Center. However, the benefit that may arise for a given SSC setup is based on the objectives. Some common benefits are given below.

Cost Savings

SSC results in cost savings by sharing and the resultant saving of time and money. Global SSC in India has extra cost savings of about 40% over the top. 

Center of Excellence and Technology

The shared services centre brings the advantage of quickly adjusting to technological changes and achieving excellence in focused areas.

Improved Efficiency

Standardisation of technology and processes removes clutter and makes overall delivery more efficient at many levels bringing in overall productivity. 

Flexibility to match scale

Shared services bring in the advantage of agility by easily upscaling or downscaling as businesses expand and grow in a Globalised world.

What Services can be brought under Shared services

Various Services can be brought into a Global SSC. Some have found common acceptance and some not so common. And, there is always a chance to optimise a service function that is spread across business units to a global SSC for further value added to the business. 

More popular List

Some common services easy to implement are given below:

  1. Human Resource Management and Payroll
  2. Recruitment Management
  3. Finance and Accounting
  4. IT Services
  5. Procurement Management
  6.  

New entrant in the Game for added value

Given below are less common services but gaining acceptance.

  1. Compliance Management
  2. Commercial – Contract Management
  3. Legal Back office
  4. Product Design
  5. Fraud Management
"Consulting team showcasing their expertise in SSC setup."

Our edge in SSC setup

  • Focus on Talent & Transition
  • Your extended team for setup
  • Commitment to Success
  • Local Terrain Knowledge
  • Help mitigate most Risks
  • Innovative Solutions
FAQs

Got more questions? We've got answers!

Write to us your questions and our team will get back to you with answers in detail. Or Book a free consultation slot with us.

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Frequently asked questions?

Yes, we provide Conssulting on design and establishment of SSC and also project management consulting to help you establish global shared services centers.

We only provide consulting to set up shared services and not third-party services. However, we can provide managed global SSC in India where you own the processes and we run the offshore SSC operations.

A typical engagement varies from research to roll-out of first services about 3 months for a small SCC and to 9 months for a mid-size SCC setup.

A typical engagement starts with fact-finding research on location, talent etc. followed by a plan to set up a Global SSC to set up SCC. Our service delivery is modular.